To improve the NPS score by identifying areas for development
NPS improved by > 10 basis points
Overall logistics performance improved by >5% (SLA for First delivery connect)
The client wanted to improve the NPS score by identifying areas for improvement and running specific initiatives to address each.
The client faced challenges in tracking delivery performance and quality. In addition to these limitations, there were other aspects of the website that were problematic.
Post-solution implementation by Thoucentric, the client was able to witness the following benefits:
- NPS improved by > 10 basis points
- Roadmap and detailed requirements with a business case
- Overall logistics performance improved by >5% (SLA for First delivery connect)
NPS Improvements
- Improve delivery performance
- Reduce quality issues
- Improve the efficiency of festive sales execution
Website Improvements
- Product exchange
- Dynamic TAT
- Drop Ship
- Market place integration
- Backend improvements
