Back to top

Thoucentric | Management Consulting

Improvement in Profitability and Customer Satisfaction

A renowned health and wellness start-up was struggling with multiple customer complaints and high costs. We adopted the design thinking problem-solving approach to improve customer satisfaction and reduced associated costs. Thoucentric identified that >50% SKUs could be outsourced eventually led to reduction in manpower and improved profitability. Process optimization, Capacity planning, cost-benefit analysis proved vital in improving profitability.

Post a Comment