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Introduction
The IT Infrastructure Operations team at Thoucentric is responsible for the administration and management of technology, information, and data. IT Infra Ops team encompass all the activities involved in the setup, design, configuration, deployment, and maintenance of the IT infrastructure that supports business services. We have moved to the forefront of service delivery and are a key driver of operational stability.
Our team manage a variety of elements including servers, processes, resources, networking, storage, databases, software, cloud-based services, security, and compliance. We are also responsible for creating policies, optimising infrastructure, conducting DR drill as part for business continuity, installing upgrades to keep environment current by patching, hardening as per IT security policy, remediating vulnerabilities on all the Infra components, maintaining security and compliance by ensuring period audits.