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Thoucentric | Management Consulting

Establishing a global vendor performance management system

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Problem Statement

Inefficient deliveries at global scale due to non-existing vendor performance management system

Key Challenges addressed?

  • Widely scattered vendor base across geography with non-standard deliverables & lack of a platform to rate vendor performance
  • No mutually agreed Vendor Performance Measurement System between vendor and client”

The Impact!

  • Improved vendor productivity by reducing inefficient deliveries
  • Enhanced and stronger  vendor and client partnership”

How we helped solve the problem?

  • Streamlined the vendor management process for better alignment between client and vendor
  • Created a quarterly Stakeholder Satisfaction Survey on Vendors for tracking vendor performance
  • Designed and built Enterprise Vendor Performance Scorecard, Vendor Capability Matrix overlaid on Technology Architecture, Vendor Agnostic Transition Framework as key tools to track and improve vendor performance”


  • CPG/FMCG (Unilever)

Functional Area

  • Vendor Management

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