Establishing a global vendor performance management system
[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.0.47″][et_pb_row admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text admin_label=”Text” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Problem Statement
Inefficient deliveries at global scale due to non-existing vendor performance management system
Key Challenges addressed?
- Widely scattered vendor base across geography with non-standard deliverables & lack of a platform to rate vendor performance
- No mutually agreed Vendor Performance Measurement System between vendor and client”
The Impact!
- Improved vendor productivity by reducing inefficient deliveries
- Enhanced and stronger vendor and client partnership”
How we helped solve the problem?
- Streamlined the vendor management process for better alignment between client and vendor
- Created a quarterly Stakeholder Satisfaction Survey on Vendors for tracking vendor performance
- Designed and built Enterprise Vendor Performance Scorecard, Vendor Capability Matrix overlaid on Technology Architecture, Vendor Agnostic Transition Framework as key tools to track and improve vendor performance”
Industry
- CPG/FMCG (Unilever)
Functional Area
- Vendor Management
