Improvement in Profitability and Customer Satisfaction
A renowned health and wellness start-up was struggling with multiple customer complaints and high costs. We adopted the design thinking problem-solving approach to improve customer satisfaction and reduced associated costs. Thoucentric identified that >50% SKUs could be outsourced eventually led
Business Process Redesign and Lead Time Reduction
The procurement and finance processes of a leading construction firm were not performing as per the management expectations. Thoucentric team re-designed and implemented the business process, helping the client reduce the lead time by approximately 40%
Seamless Process & Technology Integration for an M&A
Designed approach and roadmap for seamless integration of Process and Technology for a major merger, ensuring business continuity with zero IT disruption. We managed the smooth transition of 25+ processes, 50+ applications, 3000+ people and huge data across functional areas
Product Launch Strategy centred around Customer
A B2B eCommerce app was rolled out which earmarked the beginning of a huge business transformation for a large European market of a global FMCG. Discovery workshops and robust change management framework has ensured on time and smooth solution delivery