Armed with the right set of tools, our consultants help evaluate, simulate, and change the processes and data workflows across a given enterprise to unlock new value.

The Process Excellence sub-practice at Thoucentric is a collective of experienced process and business analysts with varied experience across multiple domains. We offer expert consulting, usually categorised under processes— ‘mining, mapping, analysis, and re-engineering’—and complement it with our capability to manage the resultant—automation, tool selection, and technology transformation programs.

Why choose Thoucentric?

A differentiator in our offering is the focus on customer and employee experience (CX/EX). While our consultants ensure process modernization, our key focus is to improve effectiveness, productivity, and efficiency. We also deliver the realisation that, with improved efficiency of internal processes, organisations can see the same efficiency flow toward external-facing activities, thus improving the customer’s experience. We come prepared with primers and frameworks for ready and swift implementation and deep process expertise in areas not limited to supply chain, procurement, digital and data, finance, customer service, and IT management.


Program and Project Management Services (PPMS)

Digital innovation in organizations requires complex projects and programs to run seamlessly and efficiently to realize the benefits. Thoucentric Program and Project Management Services (PPMS) help the organizations manage the end-to-end projects and programs and contribute to the successful delivery.

Business and Digital Transformation

Unparalleled disruption & instability in the market demands for a transformation aimed at generating value by discovering new opportunities and venturing into new realms of growth.